Frequently asked questions

YesGroup88 aims to provide all users a safe and secure platform to buy and sell online. With that, we have collaborated with various payment service provider to process such payment in a fast, convenient and secure manner. Below are 5 different payment method buyers can use to pay for their orders. ● Credit / Debit CardCard payments are processed through third­ party service providers and supporting cards may vary across markets. A general rule of thumb is that YesGroup88 only supports locally issued Visa / Mastercard. To read more, view "How do I make a payment using credit/debit card? Is it safe". ● ATM / Cash DepositBuyers can perform Cash Deposit to one of our designated YesGroup88 Guarantee bank accounts. All ATM transfer / bank transfer will need 3 working days for verification process to complete. To know more, checkout "How do I make an ATM/Cash Deposit payment". ● Online BankingBuyers may use this payment method for a more comprehensive and secure transfer from other Affiliate Banks such as Maybank, CIMB Bank, AmBank, RHB Bank & Hong Leong Bank. Orders can be paid and get updated within minutes for fast and secure payment service. To read more, click "How do I make a payment for "Online Banking" option". ● Cash Payment at 7-ElevenCash Payment at 7-Eleven is the latest payment method aimed to provide convenient, easy and fast for buyers. For more information, please do have a look at "How to pay with Cash Payment at 7-Eleven?". Besides the payment method above, YesGroup88 is still exploring for more option to bring more convenience to the buyers. Are there any payment methods you would like us to have? Share with us HERE, we may include it in our next update.uestion go to app settings and press "Manage Questions" button.

Phone number is an important tool for users to be verified on Shopee especially when dealing with your account's security or payment related issues. We do strongly encourage users to change / update your phone number in your Shopee account to make sure you can receive Verification Code / OTP whenever required by our system's security requirements. The steps to change / update your phone number is as follows: 1) Click on "My Account" Follow onscreen instructions to change your phone number. For security reasons, users may be required to provide additional account information for verification. (If you do not see this page, you can proceed to the next step directly).

Order status is where you can find all your order details including, payment information, shipping information, item purchased and etc. All your orders will be categorized based on its order status into [To Pay, To Ship, To Receive, Completed, Cancelled and Return / Refund] . You can access your My Orders by following the steps below : 1. Go to your "Me" page. 2. Click on "My Orders" : This page will show all of your order statuses. What is inside "My Purchases"

A refund will be automatically initiated when YesGroup88 has completed the inspection of your return request case and approved your return request. You will be notified through the app (Notification > Order Updates) and email. Credit card payments will be refunded to the respective credit card and will take around 7-14 working days of standard operating procedure by the card issuing bank. All payments made through methods other than credit card (e.g. Bank Transfer, Online Banking, YesGroup88 Wallet) will be refunded into your YesGroup88 Wallet.